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FAQs

FAQs

Where is my order shipped from?

  • We currently ship all of our products from our warehouses in UK or China.

When will you ship my order?

  • All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

When will my order arrive?

  • Average transit times: 5-8 business day.

Do I get a tracking number with my order?

  • Yes! Your post-purchase email includes your order tracking number and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab. Once you hit enter your tracking information will be available to you. You can also track the status of your order. For additional assistance with your order, you can contact us contact@joneex.com. You may also call +44 114 360 2434. We are available Mon-Fri 9 am-5 pm.

I’ve changed my mind. How can I cancel my order?

  • You are able to cancel your order unless it’s been shipped. All you need to do is email us at contact@joneex.com .

Which forms of payment can I use?

  • Currently, we accept payments through Credit Cards.

Is my data protected?

  • Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Can I pay cash upon delivery?

  • Unfortunately, our operations are only limited to credit/debit card transactions. This is to ensure our customers get their consumer protection and also our business is validated.

What is your shipping and return policy?

Have a Question?

  • If we still haven’t managed to answer your question, please contact us by email at contact@joneex.com.
  • You may also call +44 114 360 2434 We are available Mon-Fri 9 am-5 pm.
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