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Order Cancellation

Order Cancellation

How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email before it’s shipped. Scroll down to find the “Changed Your Mind?” section. 

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email contact@joneex.com if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at contact@joneex.com (and include your original #GLO order number) and we’ll take a look!

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