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Refund & Return Policy

Refund & Return Policy

We understand that unforeseen circumstances may arise with your order, and to cater for such situations, we have put in place a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt for an exchange, store credit, or a refund.

To be eligible for a return, the product must meet one of the following conditions:

  • The package arrived in a damaged or contaminated condition.
  • The product is of poor quality or defective.
  • The incorrect item was delivered.
  • You have changed your mind about the product.

Please note that our 30-day return policy is only valid for products purchased directly from our website. If you purchased a Joneex product from another seller, please refer to their return policy as it may differ from ours. Additionally, shipping costs are not refundable.

To initiate a return, follow these steps:

Step 1 : Fill out the contact form on our website within 30 days of receiving your order. Include your full name, email, order number, and briefly describe the reason for your return request.

Step 2 : Our customer support team will respond to your inquiry within three business days. If your return request meets the terms and conditions outlined in our Return Policy and Terms of Service, we will provide you with a returns form, a Returns Merchandise Authorization (RMA) number, and a Returns address.

Step 3 : Repackage the product securely, attach the provided RMA form visibly on the package, and send it to the Returns address provided. Please note that we will only accept returned products with the RMA number attached and sent to our specified Returns address.

For non-defective items, return the product in its original, undamaged packaging, and in the manufacturer’s condition. For defective items, contact our customer support before returning the product.

Step 4 : Send us the tracking number of the returning parcel and your unique return link. We will not refund or compensate for the return shipping fees. It is advisable to use a registered mail or other trackable shipment method and provide us with the tracking number to avoid any issues.

Step 5 : Once we receive and inspect the returned products, we will issue a refund within 3 days. Please note that we will not compensate for the return shipping fees.

If the product meets the conditions for a refund, we will issue it to the original source of payment you used to pay for the order. It may take 3-5 business days for the refund to reflect in your bank statements.

Please note that our 30-day return policy only applies to products purchased directly from our website, and shipping costs are not refundable. For more information, refer to our Terms of Service.

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